Terms of Service

Last updated July 30, 2026

These terms govern your use of the WAXD website and booking service. By requesting a booking you agree to them.

What WAXD is — and is not

WAXD is a booking platform. We introduce customers to independent mobile detailers and handle the booking. We do not perform detailing services, and we do not employ, supervise, direct or control the detailers who do.

Each detailer is an independent business, solely responsible for:

the work they perform and the standard of it;
any loss, damage or injury arising from that work;
their own equipment, materials and methods;
their own insurance, licensing, registration and taxes.

Screening, and what it does not mean

Before approving a detailer, WAXD carries out limited screening. This currently means a background check through a third-party screening provider, a review of samples of their recent work, and ongoing review of customer ratings once they are active. We may remove a detailer from the platform at any time.

Screening is a filter, not a guarantee. It reduces risk; it does not eliminate it. In particular:

WAXD does not supervise, direct or control how any detailer performs a job, and is not present when the work is done.
WAXD does not warrant that any detailer will perform to a particular standard, or that a background check reveals everything about a person.
WAXD makes no representation about any detailer's insurance, licensing or registration. Those are the detailer's own responsibility and WAXD does not verify them. If they matter to you for a given job, ask the detailer directly before work begins.
Screening is carried out by third parties, and WAXD is not responsible for errors or omissions in their reports.

Ratings and descriptions shown about a detailer come from that detailer or from other customers. Engaging a detailer remains your decision.

Pricing

Prices shown are based on the vehicle size and package you select. The quoted price is what you pay for that package. If your vehicle needs work beyond the selected package — for example heavy pet hair, mould, biohazard cleanup, or paint damage requiring correction — the detailer will quote that cost to you before starting, and you may decline.

Deposits and payment

Where a deposit is taken, it is WAXD's booking fee and covers matching you with a detailer and administering the booking. The remaining balance is paid directly to your detailer once the work is complete; WAXD does not hold or disburse that balance.

Cancellation

You may cancel up to 24 hours before your arrival window for a full refund of the deposit.
Cancellations inside 24 hours may forfeit the deposit.
If your detailer fails to arrive, your deposit is refunded in full and we will rebook you at the same price. Report a missed window within 24 hours.

Your responsibilities

Confirming that detailing is permitted at the location you select, including any approval required from a property owner, HOA, or building management.
Providing safe and lawful access to the vehicle, and a legal place for the detailer to park and work.
Removing valuables from the vehicle before the appointment.

Damage, loss and claims

Any claim for loss, damage or injury is between you and the detailer. The detailer is solely liable for it. WAXD is not a party to that claim, does not insure against it, does not adjudicate it and is not responsible for its outcome.

Report any damage to us within 48 hours. We will pass on the detailer's contact details, follow the matter up, and may stop offering them bookings while it is open. Doing so is part of how we keep the platform's standards up — it is not an admission of liability by WAXD, an assumption of the claim, or a promise of any particular remedy.

Limitation of liability

To the maximum extent permitted by law:

WAXD is not liable for the acts or omissions of any detailer, including negligence, damage to your vehicle or property, injury, theft, delay, or failure to attend, whether or not that detailer was screened by WAXD.
WAXD is not liable for indirect, incidental, special or consequential loss, or for loss of use, profit or data.
WAXD's total aggregate liability arising out of or relating to any booking is limited to the booking fee WAXD actually received for that booking.
The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you. Nothing here limits liability that cannot lawfully be limited.

Release

To the maximum extent permitted by law, you release WAXD, and its officers and agents, from claims, demands, damages and liabilities of every kind arising out of or connected with a detailer, their conduct, or the services they perform.

Indemnity

You agree to indemnify WAXD against claims, losses and reasonable legal costs arising from your use of the service, your breach of these terms, or your dealings with a detailer.

Changes

We may update these terms. Continued use of the service after an update means you accept the revised terms.

Contact

tykier@proton.me

Placeholder notice. This document is a working draft written to cover the basics while WAXD launches. It is not legal advice and has not been reviewed by an attorney. Two things are worth a lawyer's eye in particular. First, liability disclaimers, releases and indemnities are the clauses courts scrutinise most closely, and their enforceability varies by state. Second, WAXD advertises that it screens detailers — once you advertise a safety measure, you can be held to actually performing it, so the screening described here needs to match what you really do on every single detailer. Have a lawyer review this before you take real bookings.